If you want a user-friendly, award-winning website, I heartily recommend you hire Chris Tingom and Tornado Design. I worked with Chris on web design for the San Diego Community College District for several years developing the district's websites and it was, without fail, a positive experience -- creative, cooperative, productive.
He is that unique blend of an accomplished technical web developer and graphic artist/designer. He has a strong understanding of information architecture and the importance of a user-friendly web interface, as well as a strong sense of good graphic design in the unique web environment. Chris produced the assigned work on time and on budget, with patience and good humor. With Chris' web design we won state and regional awards for college web design. I'm in a new, campus assignment which doesn't involve the college website, but if it did, I'd hire Chris again in a second.